Privacy Policy

1. Who we are

Nataraj Broiler ("we", "us") is a livestock trading and distribution business at 4/68, Maniyamapalayam, Thudupathi Post, Perundurai, Erode - 638057, Tamil Nadu. We supply live poultry to licensed retailers and institutional buyers. This policy explains what personal information we collect from our customers and website visitors, how we use it, and the choices you have. It applies to this website, natarajbroiler.com, and to our phone, email and WhatsApp communication with customers.

2. Information we collect

• Contact and business details: your name, business name, phone number, email address and delivery address.
• Order and account details: the birds you order, quantities, dates, delivery locations, invoices, payments received and amounts due.
• Messages: the content of calls, emails and WhatsApp messages you send us, and the time they were sent.
• Website data: basic technical information such as the pages you visit, your browser type and approximate location, collected by our hosting provider to keep the site working and secure. This website does not ask visitors to create accounts or enter payment details.

3. How we use your information

• To receive, confirm, supply and deliver your orders.
• To prepare invoices and statements and to keep accounting records.
• To remind you about payments that are due.
• To respond to your enquiries and complaints.
• To meet our legal, tax and record-keeping obligations.

We do not sell your personal information, and we do not use it for advertising.

4. WhatsApp and other messages

We may contact customers on WhatsApp, by phone, by SMS or by email about their orders and accounts. On WhatsApp this includes order confirmations, delivery updates, invoices and statements, and payment reminders.

We send these messages only to customers who have dealt with us and have given us their phone number for this purpose, and who have agreed to receive them. You can stop WhatsApp messages at any time by replying STOP, or by telling us by phone or email at md@natarajbroiler.com. We will stop sending them. We may still need to contact you by other means about an order or amount outstanding.

WhatsApp messages are carried by WhatsApp, which is operated by Meta Platforms. Their handling of your information is governed by WhatsApp's own terms and privacy policy.

5. Who we share information with

We share personal information only where needed to run the business: with our accountant, with providers of the software and messaging services we use to send invoices and messages (including WhatsApp), with our website hosting provider, and with authorities where the law requires it. We ask these parties to protect your information.

6. How long we keep it

We keep customer and billing records for as long as we trade with you and for the period that tax and accounting law requires afterwards. Messages and other information we no longer need are deleted.

7. How we protect it

We keep records in access-controlled systems and limit access to the people who need it. No method of storage or transmission is completely secure, but we take reasonable steps to protect the information we hold.

8. Your choices and rights

You may ask us to tell you what personal information we hold about you, to correct it, to delete it where we are not required to keep it, or to stop using it for a purpose. You may also withdraw consent you have given us. To do any of this, contact us using the details below. We will respond within a reasonable time.

9. Children

Our business and website are for businesses. We do not knowingly collect information from children.

10. Changes to this policy

We may update this policy. The date at the top shows when it was last changed.

11. Contact and grievances

For questions, requests or complaints about your personal information, contact:

Nataraj Broiler
4/68, Maniyamapalayam, Thudupathi Post, Perundurai, Erode - 638057, Tamil Nadu
Phone: +91 99523 33880
Email: md@natarajbroiler.com